Return & Exchange Policy

At [SAL], we believe that fine jewelry should come with peace of mind. Your satisfaction is our top priority, and we aim to provide a smooth, luxurious experience with every purchase.

Returns:

• Items may be returned within 7 days from the date of purchase or delivery.

• To be eligible for a return, the item must be:

• In its original condition, unused and undamaged.

• Accompanied by the original packaging, authenticity certificate (if any), and purchase receipt.

• Customized or engraved items are non-returnable.

• Refunds will be processed to the original payment method within 20–30 business days.

• A small service fee may apply in certain cases (e.g. missing packaging or signs of wear).

Exchanges:

• Items may be exchanged within 14 days of purchase.

• To qualify for an exchange, the item must be:

• In excellent condition, unworn and undamaged.

• Returned with all original packaging and s.

• You may exchange the item for another of equal or higher value (with payment of the difference).

• Customized or made-to-order items are not eligible for exchange.

Online Orders:

The same return and exchange periods apply, starting from the date the order is received.

Special Circumstances:

We understand that every situation is unique. If you have a special request, please contact our team — we’ll be happy to assist.